Frequently Asked Questions

Everything you need to know about Inno Stickers — shipping, returns, warranty, samples, and more.

What is Inno Stickers warranty policy? ▼
Inno Stickers offers 3 years warranty on manufacturing defects. Contact us within 30 days of delivery if you receive damaged or defective products.
What is your return policy? ▼
We accept returns within 30 days of delivery. Products must be unused and in original packaging. Contact inno@innostickers.com for a return authorization.
Do you offer free shipping? ▼
Free shipping across the contiguous US! Please note: Free shipping excludes Hawaii and Alaska.
How long does shipping take? ▼
Orders placed today typically ship the next business day. US delivery takes 3–7 business days once shipped.
How can I contact customer service? ▼
Email inno@innostickers.com or call +1 646-586-1686. Phone hours: M–F 9AM–5PM ET (closed 12–1PM). Emails answered within 24 hours.
Do you offer sample tiles? ▼
Samples are available for select products. Check product pages or contact us.
What payment methods do you accept? ▼
Visa, Mastercard, Amex, Discover, PayPal, Shop Pay.
Are Inno Stickers made in the USA? ▼
Designed in Europe (Italy), manufactured with China + US teams. Meets US standards.
Can I cancel or change my order? ▼
Cancel within 24 hours. Contact us ASAP for changes.
Are your products eco-friendly? ▼
Our stone composite and PET panels use recycled materials.
What if my order arrives damaged? ▼
Take photos and contact us within 48 hours. We will replace or refund. We recommend purchasing shipping insurance at checkout.
Do you offer installation guides? ▼
Yes! Visit our Blog for detailed installation guides and tutorials.
Can I order a custom size or pattern? ▼
We offer 200+ exclusive designs in standard sizes. For custom orders contact inno@innostickers.com.
Are your tiles suitable for outdoor use? ▼
Most are designed for indoor use. Some may work in covered outdoor areas. Check product specs.
Do you offer bulk discounts? ▼
Yes, for contractors and bulk orders. Contact inno@innostickers.com.