Shipping policy

Shipping Policy

We know you're excited to get your new tiles up on the wall — here's everything you need to know about how we ship.

Free Shipping

We offer free shipping on all orders across the contiguous United States! Please note: free shipping excludes Hawaii and Alaska.

Processing Time

Orders placed today typically ship the next business day. Orders placed on weekends or holidays will ship on the next business day.

Delivery Time

Once shipped, US delivery usually takes 3–7 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships so you can follow every step.

Shipping Destinations

  • Contiguous US (48 states): Free shipping
  • Hawaii & Alaska: Shipping charges apply and are calculated at checkout
  • PO Boxes & APO/FPO addresses: We ship via USPS; delivery times may be slightly longer

Order Tracking

After your order ships, we'll email you a tracking number. You can also track your order anytime in your account. If your tracking link isn't updating, give it 24–48 hours — carriers sometimes need time to scan the package.

Damaged in Transit?

If your package arrives damaged, please contact us within 48 hours at inno@innostickers.com with photos of the damage. We'll arrange a replacement or refund. We also recommend adding shipping insurance at checkout for extra peace of mind.

Address Changes

Need to change your shipping address? Contact us as soon as possible at inno@innostickers.com. Once a package has shipped, we're unable to change the delivery address.

Questions?

Our customer service team is happy to help: