Shipping policy

Your shipment will arrive via FedEx, UPS, or USPS. In-stock orders typically ship within 72 hours of your order date! Please allow 1-2 business days for processing. Shipping is free in the lower 48 United States! 

If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. Write to inno@innostickers.com and our sales reps will help you process the order with the respective shipping adjustment.

Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. 

Affected by Covid-19, there will be some delay on the delivery.

Tracking your Shipment: If your order contains multiple parcels, there is a chance that you will receive your shipment on different days. Due to the high volume of shipments, parcels from the same shipment may not always make it onto the same delivery truck. Please track your order with the master tracking number as it will display the number of parcels that were shipped and the delivery dates expected for each one.

*In case something arrives broken, please: Note it with the delivery driver/person. We strongly recommend inspecting the delivery before you sign off with the courier. Do not submit a return. You must notify us within 72 hours of delivery if there are damages, otherwise we cannot accept your claim. If your order shipped to a job site, you are responsible for making sure the shipment is inspected within this time frame.

International - We do not support international shipments at this time.

Backorders: If your order is backordered, please expect the materials to be shipped as early as possible. Estimated delivery dates may be earlier than expected. Refusing an early shipment could result in storage and/or return delivery fees.

Returns: Please see our Returns Policy for shipping information after delivery is completed.

Cancellations: Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled. If you decide to cancel or edit your order, you should immediately notify us email.

Please note, if you wish to cancel an order that has been processed but not packed yet, a 5% cancellation fee will be deducted from your refund. If order was packed and ready for shipment, a 15% restocking fee applies.

PLEASE DO NOT REFUSE A SHIPMENT - In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and 15% restocking fee.