Refund policy
Return & Refund Policy
We want you to love your Inno Stickers purchase. If something isn't right, here's how returns work.
30-Day Returns
You have 30 days after receiving your item to request a return.
To be eligible, your item must be unused and in its original packaging. Please also have your order number or proof of purchase ready.
How to Start a Return
Email us at inno@innostickers.com with your order number and the reason for your return. We'll respond within 24 hours with the return address and next steps.
- Returns caused by us (damaged, defective, or wrong item): we cover the return shipping cost.
- Returns caused by the customer (changed your mind): return shipping is paid by the customer. [Option: we'll refund return shipping up to $X once the return is received]
Damaged or Defective Items
Please inspect your order upon delivery and contact us within 48 hours at inno@innostickers.com if your item arrived damaged, defective, or incorrect. Include photos so we can evaluate and make it right — usually with a replacement or refund.
3-Year Warranty
Every Inno Stickers product comes with a 3-year warranty against manufacturing defects. If your tile or panel shows a defect under normal use, contact us and we'll replace it free of charge. This warranty does not cover damage from improper installation, misuse, or normal wear.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned: samples and custom-made products.
Exchanges
The fastest way to get what you want is to return the original item and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, the refund is issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at inno@innostickers.com.